Curator's Cart Shipping Policy: Reliable Delivery & Refunds
Shipping
Curators Cart Shipping Policy
Thank you for choosing Curators Cart. We are committed to providing a smooth and transparent shipping experience. Please review our shipping policy below:
1. Delivery Coverage
We ship to all serviceable pin codes across India.
If your address is outside standard delivery zones, our team will contact you to discuss alternate arrangements or additional charges before processing your order.
2. Processing & Dispatch
Orders are typically processed within 24–48 hours after payment confirmation.
Customized or made-to-order products may require an extended processing period. Estimated shipping timelines for such products will be communicated during purchase.
3. Estimated Delivery Times
Standard Products: Delivery within 5–10 business days after dispatch, depending on your location.
Customized/Made-to-Order: Delivery timelines will be specified and vary based on production requirements.
4. Shipping Charges
Shipping charges, if applicable, will be calculated at checkout and displayed before payment.
Occasionally, free shipping promotions may be offered on select products or orders above a certain value.
5. Order Tracking
Once your order is dispatched, you will receive an email/Whatsapp message with tracking details to monitor your shipment.
6. Delivery Process
Our logistics partners will contact you to schedule delivery, especially for large or heavy items.
Please ensure accurate delivery information and provide an adult (18+) to accept and inspect the order on arrival.
7. Damaged or Missing Products
Inspect your package at delivery. If you find damage or missing items, note this on the delivery receipt and contact us within 24 hours with photos and details.
We will investigate and resolve any shipping-related issues as per our refund policy.
8. International Shipping
At present, we only ship within India.
9. Contact & Support
For queries regarding shipping, email us at [support@curatorscart.com]. Our support hours are Monday to Friday, 10 am – 6 pm IST.
We strive to deliver every order promptly and safely. Thank you for trusting Curators Cart for your artisan furniture and decor needs.
Delivery
All products hosted at www.curatorscart.com are typically delivered within 5 weeks . In case of any delays, customers will be informed over phone and email for their consent and approval
Refunds
Curators Cart Refund Policy
Thank you for shopping with Curators Cart. We are committed to your satisfaction and strive to deliver the highest quality artisan products. Please review our refund policy below:
1. All Sales are Final
All products are sold as final sale. We do not offer returns or refunds for reasons such as change of mind, incorrect selection, or personal preference.
2. Order Errors & Defective Products
If your order has been received with a verified manufacturing defect or if we have made an error in your order, we are happy to assist you.
What to Do If There’s a Problem
Notify Us Promptly:
Please contact us within 72 hours of receiving your order at nikhil.srinath@curatorscart.com including:
Your order number
A description of the issue
Clear photos of the defect or error
Return Authorization:
If the issue qualifies, we may request that you return the product. Return requests must be completed within 7 business days of our authorization. Detailed instructions and, where applicable, a prepaid shipping label will be provided.
Resolution
Upon inspection and confirmation of the defect or error, we will:
Reproduce your order at no extra cost, or
Offer an alternative solution, if production is not possible.
Please note:
Items damaged due to misuse, incorrect installation, or improper care are not eligible.
Returns must include all original packaging and documentation.
3. Shipping Costs
If a defect or error is confirmed on our part, Curators Cart will cover the cost of return shipping.
4. Customer Support
For questions or assistance, please contact us at support@curatorscart.com. Our customer service operates Monday to Friday, 10 am – 6 pm IST.
5. Your Rights
This policy does not affect your statutory rights under applicable Indian consumer protection laws.
We appreciate your understanding and thank you for choosing Curators Cart!